o (1990) M.A., Kyung Hee University – South, Korea
o (2004) Ph.D., Hansung University – South, Korea
o (2011) Ph.D., University of Nebraska – Lincoln, USA

o (2023~Present) Professor, Department of Business Administration, Inha University, South, Korea
o (2023~2023) President, Korean Society for Production and Operations Management Society (KSPOMS), South, Korea
o (2013~2017) Assistant Professor, Department of Business Administration, Keimyung University, South, Korea
o (2012~2013) Research Professor, Sogang University Research Professor, South, Korea
o (2002~2005) WTO Doha Development Agenda Health and Medical Negotiator, South, Korea
o (1993~2005) Office Manager of South Seoul Oriental Hospital, South, Korea

Service and production operations management, Service innovation and quality, Sustainable supply chain management, Healthcare management, Digital transformation, CSR

o Supply chain innovation and organizational performance in the healthcare industry
o “Untact”: a new customer service strategy in the digital age
o Application of artificial intelligence-based technologies in the healthcare industry: Opportunities and challenges
o Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era
o The impact of high-performance work systems in the health-care industry: employee reactions, service quality, customer satisfaction, and customer loyalty